Returns
If you are dissatisfied with an item, you can return it for a full refund, less the $9.95 (or applicable) shipping charge. The item must be returned to us, at your expense, within five days of receipt and in excellent saleable condition. If the item is damaged because of poor packing we reserve the right to refund a reasonable amount at our discretion.

Cancellations

You have the right to cancel an order at anytime before shipment. Any such cancellations need to be received by us via email, from which we will immediately refund you, minus a 3% surchage on the credit transaction.

Damages
If your goods have been delivered and are defective or damaged, we ask you provide written notice of the defect or damage within five days receiving the goods. The written notice must be in the form of an e-mail and sent to info[at]justbedding.com.au. In the email, please include the following details;

Order identification number
Name
Address
Goods ordered
Problem(s) with goods
Proposed solution (i.e) Replacement

Damaged items will then need to be returned to us. Once received, we will then credit your return delivery cost and make every effort to replace the damaged goods. In the unlikely event that we can not replace the goods we will offer a full refund or store credit.

Delivery
We here at JustBedding.com.au are proud to offer a flat rate of $9.95 for delivery to anywhere in Australia for most orders, no matter how large it is! A few bulky items carry extra freight charges, though this is always mentioned on their respective product pages. We despatch orders twice a week; on Tuesday and Thursday. All orders received by 1:00pm E.S.T on these days will be shipped on the same day, providing item/s are in stock, for delivery within up to five business days. All orders received after 1:00pm will be shipped on the very next delivery day. All international deliveries are treated in the same manner, for delivery of up to 21 business days, however, discounted international freight charges do apply. 

Please note that we cannot guarantee Christmas delivery for any orders received after 15th of December of that year.

Out Of Stock Items
Whilst we make every effort to carry ample stock of all products at all times, it is sometimes impossible to predict demand which can at times lead to items being out of stock for a short period of time. Most items are usually on order from the distributor and stocks are generally replenished weekly. So in these rare circumstances we will endeavour to despatch your order in under 21 days from the date of purchase. If this is the case, you will be notified by us immediately and asked whether you would still care to proceed with your order.

Payment

In order to maintain a high level of security, we choose not to store customer credit card details on our website, and so all payments are made 'live' with ANZ at time of purchase. And as a result, all credit cards are charged at time of checkout and not at the time of order despatch. Purchases will show as JUSTBEDDING on your bank statements.