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JustBedding.com.au - FAQs - Warranty & Returns

Frequently Asked Questions - Warranty & Returns

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Q1. What warranty applies to your products?
Q2. What is the procedure for returning my item?
Q3. Who pays the postage costs for an item that has to be returned?
Q4. Why would my order be cancelled when I prepare to pay for my order?
Q5. How do I check my order status?
Q6. I have received my item but it is faulty, what should I do?
Q7. Can I get my money back if I do not want this item any more?

Q1. What warranty applies to your products?: We take great pride in the quality of our products. Attention to design, materials, reputation and construction are our priority. We carefully inspect your order prior to shipment. If, however, your item/s are received in faulty condition, you may return your item/s for a complete replacement. Our warranty applies only to the product, and not the cosmetic appearance of its packaging. We cannot accept returns on special-order items or on items damaged through normal wear and tear. Electrical goods, such as electric blankets, generally carry with them a manufacturer warranty of 12 months, please refer to these individual products for instructions.
Q2. What is the procedure for returning my item?: You will need to contact us for a return reference number.
Q3. Who pays the postage costs for an item that has to be returned?: It depends on the nature of the return. Generally, we only cover the postage costs of items found to be faulty or damaged.
Q4. I have received my item but the packaging has been damaged during transit - can I change the item?: Package damage during transit is not covered by our terms and conditions or warranty unless the package damage affected the product enclosed. Our warranty applies only to the product, and not the cosmetic appearance of its packaging.
Q5. My product has been damaged in transit - what should I do?: Please contact us if your order has been received containing either faulty or damage items. We promise to replace these items immediately, though do kindly ask that you return the faulty goods to us at your earliest convenience via reply paid postage. We will give you these details when you contact us.
Q6. I have just started using my item only to find it is faulty - what should I do?: Please contact us as soon as you discover this. We promise to replace these items if the quality and craftsmanship is not as expected, though do kindly ask that you return the faulty goods to us at your earliest convenience via reply paid postage. We will give you these details when you contact us. We do not accept returns on items damaged through normal wear and tear or items damaged from improper use.
Q7. Can I get my money back if I do not want this item any more?: If, within 30 days of receiving your order, you are dissatisfied for any reason, you may return your purchase, along with the original and intact packaging, for a store credit of that merchandise value - no questions asked. You will need to contact us for a return reference number. Once we receive your return we will issue you your store credit via email.

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Frequently Asked Questions - Warranty & Returns

Q1. What warranty applies to your products?

Q2. What is the procedure for returning my item?

Q3. Who pays the postage costs for an item that has to be returned?

Q4. I have received my item but the packaging has been damaged during transit - can I change the item?

Q5. My product has been damaged in transit - what should I do?

Q6. I have just started using my item only to find it is faulty - what should I do?

Q7. Can I get my money back if I do not want this item any more?

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