Frequently Asked Questions

Need help using JustBedding.com.au? We strive to offer you the best buying experience online! Search the topics below for all the answers to many common questions.

Ordering (All Ordering Help)   How do I place an order? How do I get my tax invoice? How do I check my order status? What if I don't want to order online? Can I cancel or change my order once the order is confirmed?	Payment (All Payment Help)   Is your site safe for using credit card? What happens if I do not have a credit card? How does Paypal work? How do I pay by direct deposit? What payment methods do you accept?
Shipping & Delivery (All Shipping & Delivery Help)   When will you ship out my order? Where can I track my order? Do you deliver to anywhere within Australia? Do you ship internationally? Can I or my own courier pick up my order from your warehouse?	My Account (All My Account Help)   How do I open an account? How do I update my account information? What should I do if I forgot my login password? What is "My Tags"? What is "My Wish List"?
Products (All Products Help)   Can I physically see an item before I purchase it? How do I get answers to specific product questions? What should I do if the item received is not exactly what was described when I placed the order? Why are your prices so low? What should I do if a received item is faulty or damaged?	Warranty & Returns  (All Warranty & Returns Help)   What is the procedure for returning my item? Who pays the postage costs for an item that has to be returned? I have just started using my item only to find it is faulty - what should I do? Can I get my money back if I do not want this item any more? What warranty applies to your products?
Newsletter  (All Newsletter Help)   Do you have a newsletter that I can subscribe to? How do I change my Newsletters email address? How do I unsubscribe from your newsletter? What do you include in your newsletters? How often do you email newsletters?	Points and Coupons  (All Points & Coupons Help)   What are points? How do I earn points? How do I redeem points? Is there a limit to how many points I can earn? Will I earn points for shipping and handling fee?
Credit Card Payment Verification  (All Credit Card Verification Help)   Why do I need to verify my credit card? How do I verify my credit card? What information do I need to obtain when I call my credit card company? What if I don't have phone banking service? Can I use a different payment method?	Digital Gift Cards  (All Digital Gift Cards Help)   What is a digital gift card? Where do I use my gift card? Why doesn't my gift card code work? Can my gift card be transfered into cash? How long are gift cards valid?